How do I book?
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How to Book Your Event the Modern Way?. Browse our range or use the search function for quick finds. Click on the main item you wish to book, once you are inside the products page read through and follow the page down, below the products description you will across 2 buttons, 1 says "Book Online" the other “Check Availability” click one of these for instant access to our schedule and a smooth online booking experience. Altenatively Traditional booking methods are also warmly welcomed.
Contact Us: Connect with us through multiple avenues for assistance with your event needs:
How much notice do I need to give for a booking?
For the convenience of planning your event, our online booking system is available around the clock, allowing you to check availability and book your bouncy castle hire anytime. Although we offer flexibility with booking times, from 9:00 am to 7:00 pm daily, we highly recommend booking as early as possible to secure your preferred date and avoid disappointment. Our team is also on hand for last-minute arrangements, should you find yourself in need of a bouncy castle on the day of your event. Please reach out to us at 07980 788208 for phone bookings (please note, this number does not accept text messages). To cater to your event's specific needs, we offer late-night collection and overnight hire options for an additional fee of £49.99, ensuring your celebration in Bradford, Leeds, Halifax, Harrogate, Ilkley, Otley, Huddersfield, Sheffield, Doncaster, York, and nationwide is memorable and enjoyable.
How much does it cost?
The cost of hiring our inflatables varies, reflecting factors such as the original purchase price and potential wear and tear. Our website meticulously lists the prices for each inflatable, providing you with clear and upfront information. Navigate through the different sections on our website to find the specific inflatable you're interested in, and you'll find the pricing details displayed prominently, ensuring you can make an informed decision tailored to your budget and needs.
What do the prices include?
When you opt for a bouncy castle hire from our company, you're investing in a complete service package that goes beyond just the rental of the equipment. As a nationwide event entertainment hire company, our pricing structure takes into account various factors such as mileage, the number of staff required, and the length of travel time to deliver the equipment to your event location.
For local deliveries within our standard coverage area, we have streamlined the process for determining delivery costs. Simply use the live online availability checker available on every product page of our website, where you can select your postcode from a dropdown menu to see the specific delivery charge applicable to your area. These local delivery fees are modest and primarily cover the fuel expenses for the round trip needed for both delivery and collection of the equipment.
It's important to note that while delivery costs are calculated based on the specifics of your location and the logistics involved, the price of our products does include the costs associated with setup, packdown, and the provision of event staff for items requiring operated assistance, such as rodeo bulls. This ensures that the core aspects of your hire—ensuring the equipment is ready for use and managed correctly during your event—are covered without additional charges, providing you with transparent pricing and a service tailored to your event's success.
When are your bouncy castles available?
Our bouncy castles are available for hire seven days a week, throughout the entire year, including on bank holidays. This guarantees that no matter the date of your event, we are equipped to provide the entertainment you desire, making your celebration a hit with guests of all ages.
How long do I get the equipment for?
Understanding the unique nature of each event, we strive to provide flexible delivery and collection services tailored to your specific needs. Our standard service includes a general hire period of up to 6 hours, designed to accommodate most event schedules efficiently and affordably. However, we recognize the importance of flexibility in event planning and offer the option to select delivery and collection times that best fit the requirements of your event, subject to our availability.
During peak seasons, such as the busy summer months, we experience a high demand for our services. To ensure we can effectively service all our clients, especially for home parties, we may suggest alternative delivery or collection times. This approach helps us manage our schedule and maintain our commitment to all our clients. For those needing the equipment beyond the standard hire period, such as late night or overnight usage, we provide an extended hire option at an additional fee of £49.99, catering to those special requests for extended celebrations.
For events held at booked venues, where timing is crucial, we prioritize adherence to your specified delivery and collection windows. We recommend booking your venue with a buffer of 1-2 hours before and after your event to accommodate any unforeseen delays, such as traffic or weather-related issues, ensuring a smooth and uninterrupted experience.
Our delivery and collection schedule is exceptionally flexible, operating from 7am to between 10:30 and 11:00pm all year round. This extensive timeframe allows us to support a broad spectrum of event times and preferences, ensuring that our services integrate seamlessly into your event planning, from start to finish.
Do you hire overnight or offer late night hire?
Absolutely, overnight hires are a part of our service offerings. When booking online, simply select the overnight option, or mention your request when booking over the phone. Our aim is to make your event as convenient and enjoyable as possible. For those requiring late-night collection, available until 7 pm, an additional fee of £49.99 will apply. This option ensures that your event can continue without worrying about time constraints, adding an extra layer of flexibility to your celebration.
Do I have to pay a deposit?
No deposit is required when booking any of our items. Our policy is designed to build trust and ease the booking process, making us the preferred choice for bouncy castle hire across Bradford, Leeds, Halifax, Harrogate, Ilkley, Otley, Huddersfield, Sheffield, Doncaster, York, and nationwide. Our commitment to customer satisfaction and trust is paramount, ensuring your event planning is smooth and secure.
How do I pay?
We offer a variety of payment methods to accommodate your preferences. These include bank transfers (BACS/CHAPS/Balance Transfer), for which we will provide an invoice with the necessary details. While we do not accept credit card payments over the phone, our online payment link system offers a convenient alternative. For clients bound by invoicing/purchase order systems, such as local authorities, please get in touch to discuss your needs. Cash payments upon delivery are also accepted, though electronic payments are preferred for their convenience and security.
What if I need to cancel?
Cancellations are understandable, and we request that you provide us with as much notice as possible to minimize inconvenience and unnecessary preparation. Our cancellation policy outlines any potential charges for late cancellations, ensuring transparency and fairness. Please review our policy for detailed information on how cancellations are handled, especially since most bookings are subject to a cancellation fee.
What if it rains or is windy?
Our commitment to your event's success is unwavering, regardless of weather conditions. We're prepared to deliver your chosen inflatable come rain or shine, adhering to our unique policy that if you're ready to proceed, so are we. However, safety is our top priority, and we recommend deactivating inflatables in severe weather for the safety of all participants. Most of our inflatables come equipped with rain covers, offering some protection against light showers, but please be aware that complete rainproofing is not possible. Safety decisions, particularly in adverse weather conditions, are final to ensure the well-being of all involved. We also provide guidance on monitoring weather conditions, including the provision of an anemometer upon request, to assist in making informed decisions about inflatable use during your event.
Can the bouncy castle be set up on a slope?
The ideal setup for a bouncy castle is on level ground, to maximize safety and ensure the stability of the structure. However, we understand that not all event spaces will offer perfectly flat terrain. Should your event location include slight slopes, we are prepared to assess and possibly accommodate these conditions. It is crucial that you inform us about the specifics of your site, including the gradient of the slope and the surface type, ahead of your booking. This allows us to prepare appropriately, ensuring that any necessary adjustments or additional safety measures are in place to facilitate a safe installation. Our team may recommend specific placement or the use of additional stabilizing equipment to ensure the bouncy castle remains secure throughout your event, providing a safe environment for all participants.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The process of setting up, inflating, deflating, and packing up an inflatable bouncy castle is designed to be as efficient and unobtrusive as possible to ensure your event runs smoothly. Typically, the setup and inflation of a bouncy castle require about 15-20 minutes, depending on the specific model and its features. This time frame allows our team to thoroughly secure the inflatable and ensure it is safely connected to the power source and ready for enjoyment. Similarly, the deflation and packing process takes approximately 20 minutes, during which our team carefully inspects the unit to ensure it is properly deflated and securely packed for transport, paying close attention to the integrity of the inflatable and preparing it for its next use.
However, it's important to note that these times can vary, especially for outdoor setups, where land or surface conditions play a significant role in the overall process. When setting up a bouncy castle outdoors, particularly in garden settings, we have specific requirements to ensure the safety and hygiene of both our equipment and our delivery teams. One key requirement is the removal of any animal waste from the setup area prior to our arrival. Our delivery teams are instructed to refuse setup in conditions where animal waste is present, as it poses significant health and safety risks. The teams often work directly on the ground, making it imperative that the area is clean and safe to ensure not only the hygiene of our equipment but also the well-being of our staff.
We ask for your cooperation in preparing the outdoor area for the setup of the inflatable. This preparation helps avoid any delays in your event schedule and ensures a safe and enjoyable environment for all attendees. Our goal is to provide a seamless and hassle-free service from start to finish, and by working together to prepare the setup area, we can achieve a successful and memorable event for everyone involved.
How much space is needed?
The space required for safe operation of each inflatable is detailed on the product pages of our website. This includes the dimensions of the inflatable when fully inflated, as well as additional space around the perimeter for anchorage and safety buffers. It's important to measure your available space accurately and consult these specifications to ensure the chosen inflatable can be accommodated. Additionally, consider overhead clearances from trees, power lines, and other obstructions that could pose a risk. By selecting an inflatable that fits comfortably within your event space, you ensure not only the safety of users but also the optimal performance of the inflatable.
Why are your prices listed as FROM before the £ sign on your website?
Our "FROM" pricing model is designed to provide initial clarity and transparency about the costs associated with our hire services. This approach acknowledges that final prices may vary due to factors such as location, hire duration, specific staffing needs, or additional equipment requirements. By starting with a base price, clients can get an immediate sense of the cost, with the understanding that the final price will be tailored to their unique event specifics. This pricing strategy ensures there are no surprises, with all cost variations fully explained and agreed upon before booking confirmation.
What is included in the standard price?
The standard price for hiring our equipment covers a comprehensive package that includes delivery to your location, setup of the inflatable by our professional team, the provision of all necessary equipment (such as electric blowers and power cables), and collection after your event. Should your event location lack a standard power source within a reasonable distance, we offer generator hire to ensure your inflatable can be powered effectively. Our aim is to provide a hassle-free service, where from the moment of booking, all logistical and operational aspects of the inflatable hire are managed by us, allowing you to focus on enjoying your event.
Do you have insurance cover?
We are fully insured, carrying £5 million in public liability and product liability insurance to protect against unforeseen incidents. Recognizing the diverse needs of different events, we encourage clients to review the specifics of our insurance coverage and consider if additional insurance might be necessary for their particular event. Our team is available to discuss these details and provide advice on how to secure any additional coverage that might be needed, ensuring comprehensive protection for your event.
Can I expect you to arrive on time?
Our delivery and collection schedules are carefully planned each day to ensure punctuality. We factor in sufficient time for each delivery, accounting for possible delays, to maintain our commitment to reliability. Our aim is to arrive within the agreed-upon window, and we have contingency plans in place to address unexpected issues swiftly. Our proactive approach and efficient scheduling mean that we can adjust as needed to meet the specific timing requirements of your event, ensuring a smooth and stress-free experience.
Will you send me a confirmation of booking?
Upon completing your booking, you'll receive a screen that your request hs been put through, once you booking has been checked over by a member of the admin team a booking confrimation sent directly to your email. This process ensures that all details of your booking are accurately recorded and allows for easy verification on your end. Given the volume of bookings we handle, this confirmation system helps us maintain efficiency and accuracy, keeping our services competitively priced while providing you with the reassurance that your event preparations are on track.
Can you deliver with no side entrance and take the castle through the house?
Transporting a bouncy castle through a residential property requires careful consideration to avoid damage to both the inflatable and the house. While many of our units are designed to be compact enough to pass through standard doorways, the size and weight of the equipment mean that navigating tight spaces can be challenging. It's crucial to inform us about the specifics of your access routes at the time of booking. This allows us to assess the feasibility and plan the safest route for entry and exit. We take every precaution to minimize the risk of damage, such as using protective coverings and carefully guiding the equipment through your home. However, the risk of accidental spills, especially if the inflatable has been used in wet conditions, or scuffs to walls and doorframes exists. We recommend designating a clear path and removing any fragile items or obstacles in advance of our arrival. Should any damage occur, it's essential to understand that the responsibility lies with the homeowner, as our team navigates the challenges of delivering equipment to your desired setup location.
What happens with regards to trailing cables?
The management of trailing cables is a significant safety consideration, especially in environments where children and adults will be moving around freely. While our cables are designed to be water-resistant and robust for outdoor use, leaving them exposed can pose trip hazards and may lead to overheating if improperly covered. We advise against covering cables with rugs or similar items, which could restrict airflow and increase the risk of overheating. Instead, we recommend arranging cables along the perimeter of the event space or using cable ramps designed for pedestrian traffic, which can be provided upon request. This ensures a safer environment for all attendees and helps prevent accidental damage to the cables or equipment, ensuring the uninterrupted operation of the inflatable. Please discuss any specific requirements or concerns regarding cable management with us in advance, allowing us to offer solutions that align with the layout and safety needs of your event space.
Are your castles safety tested?
Our unwavering commitment to safety underpins every aspect of our service, particularly when it comes to the integrity and reliability of our inflatable castles. Each unit undergoes an annual inspection regimen, meticulously executed by certified professionals who specialize in assessing the safety and structural integrity of inflatable equipment. This rigorous examination ensures that every stitch, seam, and air pump meets our stringent safety criteria, significantly exceeding the baseline standards set by industry norms.
Unlike the conventional PIPA Scheme, our internal safety protocols are designed to be more comprehensive, covering a broader spectrum of safety checks and balances. This includes a detailed assessment of the materials used in construction, ensuring they are not only durable but also free of harmful substances that could pose health risks. Beyond the hardware, our dedication to safety extends to the human element—our staff. From the team responsible for delivery and setup to those overseeing events, every member is thoroughly trained in operational safety, emergency response, and the latest best practices in inflatable amusement safety.
For events that necessitate specific certification or adherence to particular safety standards, we are fully prepared to accommodate these requirements. We can provide the necessary documentation to verify compliance and, if needed, source inflatables that meet specialized safety certifications, ensuring your event proceeds without a hitch and with total peace of mind for all involved.
What about liquids such as foam, bubbles, and other solutions?
Incorporating elements like foam, bubbles, and other liquid-based entertainments can elevate the excitement of any event, but their use necessitates careful consideration of both safety and environmental impact. We select our liquid products with the utmost scrutiny, ensuring they align with our high standards for non-toxicity and hypoallergenic properties. This commitment guarantees that these fun additions are safe for skin contact and inhalation by guests of all ages, from the exuberant toddler to the health-conscious adult.
Recognizing the potential for slip hazards and the importance of preserving the integrity of the event venue, we advocate for the strategic placement of activities involving these liquids. This might involve designating specific zones for their use or implementing measures to protect flooring and other surfaces from spills and stains. Our approach is backed by comprehensive product information, including Material Safety Data Sheets (MSDS) for each liquid, ensuring full disclosure of ingredients and safe handling practices.
Our team is on hand to provide expert advice on how best to incorporate these elements into your event. From ensuring adequate supervision to advising on cleanup procedures, our goal is to ensure that these exciting features enhance your event while maintaining a safe, enjoyable, and environmentally respectful atmosphere.
Who is liable for the safeguard of the equipment?
The responsibility for the equipment provided for your event lies with the hirer from the moment of delivery until its collection. This encompasses a duty to prevent any damage through misuse or neglect, to secure the equipment against potential theft or vandalism, and to adhere strictly to the safety guidelines we provide. In the unfortunate instance of equipment damage or loss due to oversight or failure to secure, the financial implications for repairs or replacements fall to the hirer.
Mitigating these risks requires a proactive strategy, starting with a thorough briefing on the equipment's features and safety protocols. Active supervision during use, particularly in settings prone to high traffic or exuberant play, is crucial. Additionally, considering security measures for periods when the equipment might be unattended, such as overnight hires, is essential. This could mean discussing options for secure storage or employing measures to safeguard the equipment against inclement weather or unauthorized access.
The partnership between our team and the hirer is foundational to the successful and safe enjoyment of the hired equipment. Open lines of communication, adherence to established safety protocols, and a mutual commitment to ensuring the well-being of all event participants are the pillars upon which this partnership stands, guaranteeing a memorable and worry-free experience for everyone involved.
By focusing on these aspects, we aim to ensure that your experience with our bouncy castle and event equipment hire is not only enjoyable but also safe and responsible, aligning with the highest standards of event planning and execution.
CYBERCRIME ALERT: Bank Details
In today's digital age, the threat of cybercrime is ever-present, making it imperative to exercise caution when handling financial transactions online. Our company maintains stringent security measures to protect our bank account details, which have remained unchanged since 2021. Should you receive any communication suggesting a change in our banking details, it is crucial to treat such notifications with skepticism and verify directly with us using established contact details. This proactive approach helps safeguard against fraudulent attempts to divert funds. We advise all our clients to stay informed about the latest security practices and to consult with us directly for any financial transactions. Our commitment to your security extends beyond our services, aiming to ensure a safe and trustworthy environment for all financial dealings related to your event.
Are face paints allowed?
Face paints add a fun and creative element to any event, but their use on or near inflatables requires careful consideration due to the potential for staining and damage to the PVC material of the bouncy castles. We stipulate that only Snazaroo brand face paints, known for their high quality and compatibility with our equipment, are allowed. This policy helps prevent the common issue of staining and ensures the longevity and aesthetic appeal of our inflatables. If face paint from other brands is used and results in damage, the hirer may be responsible for the cleaning or repair costs, as outlined in our terms and conditions. To ensure a fun yet responsible use of face paints at your event, we recommend setting up a designated face painting area away from the inflatable equipment and providing guests with guidelines on where face paints can be worn.
Do your staff wear branded uniform?
The diverse nature of events we service, from corporate functions to private parties, necessitates a flexible approach to our staff's dress code. We understand the importance of matching the attire to the event's theme or requirements, whether it be unmarked clothing for agency work, corporate attire, or high-visibility gear for outdoor events. We request that clients inform us of any specific dress code requirements in advance of the event to ensure our staff are appropriately attired. This collaboration ensures our team not only performs their roles effectively but also blends seamlessly with your event's aesthetic and safety standards.
Do Bouncy Castles explode?
The safety of bouncy castles has been a topic of concern due to widespread misinformation. It is crucial to distinguish between bouncy castles and sealed inflatable trampolines, the latter being the type involved in the rare incidents reported in the media. Bouncy castles are designed with safety in mind, operating at a low pressure with a continuous airflow, making it virtually impossible for them to explode. These inflatables are engineered to be durable and safe, with air escaping through seams to prevent overinflation. Our commitment to safety includes regular maintenance and adherence to safety standards, ensuring that the risk of such accidents is minimized. Understanding the difference between various types of inflatables and their operational safety is key to maintaining a secure environment at your event.
Do you provide staffing/Supervision?
Our team offers staffing solutions for events, providing skilled personnel for equipment supervision, crowd control, and safety management. However, it's important to recognize that our staff are an additional resource rather than the sole supervisors of the event. We recommend having at least two dedicated supervisors for each inflatable to ensure constant monitoring and safety. In the unlikely event that our staff cannot attend due to unforeseen circumstances, our commitment is to refund any fees paid for staffing services. The overall responsibility for event safety and supervision remains a collaborative effort between our team and the event organizers.
Do you or your staff have a CRB/DBS Check?
It's a common question and concern among clients planning events that children will attend: whether our staff hold current Criminal Records Bureau (CRB) checks, now known as Disclosure and Barring Service (DBS) checks. The legal framework surrounding CRB/DBS checks is designed to screen individuals in positions of trust or responsibility over children and vulnerable adults. Given our staff's role is focused on the safe operation and supervision of the equipment rather than direct care or unsupervised access to children, our industry does not require CRB/DBS checks as a legal mandate.
Understanding the sensitivities involved in hosting events for children, we prioritize safety and professionalism above all. While our staff may not undergo CRB/DBS screening, we ensure that every member of our team is trained in safety protocols and professional conduct. Furthermore, we mandate that any child under the age of 16 using our equipment must be accompanied by a parent or carer at all times, adding an extra layer of supervision and safety.
This policy not only aligns with legal requirements but also places the responsibility for direct supervision where it most effectively belongs—with parents and guardians who know the children best. Our role complements this by ensuring that the equipment is used safely and correctly, reducing the risk of accidents and ensuring that all participants can enjoy the event to the fullest.
By focusing on our core responsibilities and adhering to industry best practices, we strive to maintain a secure and enjoyable environment for all event participants. Our commitment extends beyond the physical safety of the equipment to encompass the overall well-being and security of every attendee. Through this approach, we aim to earn the trust of our clients and contribute to the success of events that not only meet but exceed the highest standards of safety, professionalism, and enjoyment.